SERVICE 05 / SUPPORT & MAINTENANCE

The work that keeps a launched thing working.

A website or application isn't finished at launch — it's in use. We provide steady, responsive support so the systems a business depends on stay fast, secure and current.

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Overview

Overview

Software that matters needs looking after: dependencies age, integrations change under you, and small problems compound if no one is watching. We offer ongoing support — from routine updates and monitoring to fixing things quickly when they break — for websites and applications that can't simply be left alone.

Typical problems

When people usually get in touch.

  • A site or app is live but has no one responsible for keeping it healthy.
  • Updates keep being deferred and the risk is quietly growing.
  • Something breaks and there's no clear route to getting it fixed fast.
  • Performance has drifted downward and no one has had time to look.
  • A third-party integration changed and part of the system stopped working.

What's included

What the work covers.

Ongoing development

A steady hand for improvements and small features, so a site keeps moving forward instead of standing still.

Updates & monitoring

Keeping platforms, dependencies and integrations current, with monitoring so problems surface early.

Bug fixing & emergency support

A clear route to getting things fixed when they break, with realistic response expectations agreed up front.

Performance & integration upkeep

Guarding against slow decline and keeping third-party connections working as those services evolve.

  • Ongoing development
  • Updates
  • Bug fixing
  • Monitoring
  • Emergency support
  • Performance improvements
  • Third-party integration support

Process

How the work runs.

  1. 01

    Review

    Understand the system, its risks and what 'healthy' means for it.

  2. 02

    Stabilise

    Clear urgent issues and bring updates and monitoring up to date.

  3. 03

    Maintain

    Keep things current and respond to issues within an agreed arrangement.

  4. 04

    Improve

    Use quiet periods to remove long-standing friction, not just react to problems.

Suitable technologies

  • WordPress
  • WooCommerce
  • Astro
  • PHP
  • TypeScript
  • Cloudflare
  • GitHub

Related

Have a support and maintenance problem to solve?

Tell us what's happening and what you're trying to achieve. If it isn't the right fit, we'll say so and point you somewhere better.

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